BRISTOL CLEANING CONTROL
email: barrie@bristolcleaningcontrol.com sales@bristolcleaningcontrol.com
Service Level Agreement
Key Performance Indicators
Organisational Structure

Bristol Cleaning Control Quality Assurance Policy

Bristol Cleaning Control provide cleaning solutions based on a unique specification tailored to meet each individual client’s specific cleaning expectations and needs which are monitored and gives room for constant improvement.

 

Our quality policy is an ongoing partnership, based on the implementation of our distinctive procedures that are extremely efficient, as they are constructed using our client’s feedback, which is responded to quickly and effectively.

 

We believe that quality should be inherent in all our working procedures, so therefore our quality assurance policy is applied at all staff levels, to all procedures, materials and equipment used within Bristol Cleaning Control Ltd.

 

Our policy is structured to not only raise the standard of cleaning initially, but to consistently maintain these standards throughout the contract.

 

 

 

 

The following quality monitoring systems are fully documented and regularly reviewed by management to ensure that our service continues to meet and exceed our customer's expectations:

 

 

 

  • Site Managers / Supervisors conduct daily assessments and inspections on the Cleaning Operatives.

 

 

 

 

 

  • They also complete monthly joint client inspections to complete SLI & KPI reports.

 

 

 

  • Our Managing Director performs quarterly assessments on Contract Managers by reviewing client feedback as  well as SLI & KPI results.

 

Quality Staff Policy

Bristol Cleaning Control Ltd. attracts high calibre staff and reduces staff turnover by:

 

 

  • Paying superior rates of pay.

 

 

 

  • Encouraging staff to take pride in their work by allocating them specific cleaning responsibility areas

 

 

 

  • Fair approachable management structures

 

 

 

  • Career progress opportunities